ABOUT US

Since 2020, Pliant has been on a mission to rethink credit cards and empower companies to grow by providing a smart way to pay that scale with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack.

Pliant is growing quickly. With our expansion into 25 international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 100+ Plianteers come from 25 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. And we’re looking for more talented and committed people to join us on our journey!

As Payments Operations Team Lead (m/f/d), you will play a key role in supporting the current team in the day-to-day operations and communicate with internal and external stakeholders as a payments expert. As this is a payments operations role within a FinTech, you have strong analytical skills and attention to detail.

WHAT YOU‘LL DO

• Oversee daily operations of the PayOps team while ensuring SLAs are kept at an optimal leveL
• Monitor payments related systems and complete technical investigations and root-cause analysis
• Monitor cardholder performance, own PayOps related reporting to optimize process efficiency and success rates
• Resolve functionality issues and address more complex program issues by maintaining a deep platform and card scheme understanding
• Manage any payments related escalations and incidents and develop prevention and mitigation measures
• Work closely with product, tech, commercial and risk teams
• Conduct quality reviews, track the performance of agents and identify areas for training to ensure the continuous growth of the team
• Ensure that all processes are up-to-date and in accordance with compliance requirements set by regulatory bodies

WHAT YOU‘LL BRING

• You have 2-5 years’ experience in a team lead position ideally in the payments or card industry.
• You have in-depth knowledge of principles, policies, and practices related to the payments industry and card schemes (VISA or MasterCard)
• You have a proven track record of managing (ideally remote/hybrid) teams and cross-functional projects, including external stakeholders
• You are detail-oriented and possess strong analytical skills; SQL or Python would be of an advantage
• You excel at delivering results in fast-paced, dynamic environments
• You have a passion for payments and credit cards
• You a tech savvy, can easily find your way around any software tool, and have a good understanding of how fintech backend processes work
• You are a fast learner and are keen to work in an international team
• You have strong written and verbal communication skill
• You are fluent in English, any other European language (including German) is a plus

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Wellhub Membership
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers