ABOUT US

Since 2020, Pliant has been on a mission to rethink credit cards and empower companies to grow by providing a smart way to pay that scale with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack.

Pliant is growing quickly. With our expansion into 30 international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 160+ Plianteers come from 35 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. And we’re looking for more talented and committed people to join us on our journey!

ABOUT THE ROLE

🚀 Are you an engineering student or recent graduate looking to break into fintech?
💳 Interested in real-time transaction monitoring, payment flows, and automation?
🔍 Want hands-on experience in a fast-paced, high-impact environment?

Join us as a fully remote, part-time On-call Agent (Card Payments & Fintech Operations) (m/f/d) and play a key role in optimizing and safeguarding global payment operations. This is your opportunity to gain real-world fintech experience, working at the intersection of technology, payments, and financial operations.

You'll be part of a leading fintech specializing in card payments and Cards-as-a-Service (CaaS), where you'll investigate payment issues, automate reconciliations, analyze incidents, and collaborate with developers to improve systems.

💼 Approx. 20 hours per week (including weekends and some evening work).
🎯 Perfect for engineering students, interns, or tech-savvy candidates eager to dive into fintech operations!

Working hours:

Fridays: 13:00 – 20:00 CET

Saturdays & Sundays: 09:00 – 18:00 CET

Mondays: 08:00 – 11:00 CET

WHAT YOU’LL DO

🚨 Incident Detection & Real-Time Monitoring

• Monitor real-time payment transactions and APIs, flagging anomalies in real-time.
• Investigate payment failures, delays, and unexpected transaction declines using logs and dashboards.
• Analyze system alerts, payment flows, and card processing events, ensuring smooth operations.
• Work with developers to identify and resolve payment-related bugs.

💳 Payment Processing & Automation

• Analyze and optimize payment workflows, helping automate reconciliation and reporting.
• Ensure smooth execution of card payments, authorizations, and settlements.
• Review and trigger payment orders, checking for accuracy and compliance.
• Support the engineering team in implementing automated reconciliation tools.

📊 Data-Driven Problem Solving & Reporting

• Use SQL, Python, or other tools to extract and analyze payment data.
• Work closely with finance, compliance, and risk teams to ensure regulatory adherence.

🛠️ Ticket Management & DevOps Collaboration

• Log, investigate, and track incidents using Jira or similar tools.
• Ensure escalations are assigned efficiently, working alongside developers and operations teams.
• Contribute to process automation and workflow improvements.

WHAT YOU’LL BRING

✅ Currently studying or recently completed a degree in:

• Engineering (Software, Electrical, Industrial, etc.)
• Computer Science, Data Science, or related technical fields

✅ Tech skills (the more, the better! 🚀)

• Basic knowledge of SQL, Python, or scripting languages (huge plus for debugging & automating reports).
• Interest in payment APIs, financial transactions, and real-time monitoring tools.
• Experience with data analysis, error logs, or DevOps tools (even from university projects!).
• Basic understanding of payments, banking, or reconciliation workflows is a plus!

✅ Problem-Solving & Curiosity

• Strong analytical skills, with a structured approach to troubleshooting.
• Eager to dive deep into fintech systems, learning how payment flows work behind the scenes.
• Comfortable working in fast-paced, real-time environments where decisions matter.

✅ Communication & Ownership

• Clear communicator who can translate technical findings into actionable insights.
• Autonomous mindset—you’ll be responsible for monitoring critical operations.

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers