ABOUT US

Since 2020, Pliant has been on a mission to rethink credit cards and empower companies to grow by providing a smart way to pay that scale with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack.

Pliant is growing quickly. With our expansion into 30 international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 160+ Plianteers come from 35 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. And we’re looking for more talented and committed people to join us on our journey!

ABOUT THE ROLE

🚀As Payments Operations Specialist (m/f/d), you will play a key role in the day-to-day operations and communicate with internal and external stakeholders as a payments expert. As this is a payments operations role within a FinTech, you have strong analytical skills and attention to detail.

WHAT YOU´LL DO

• Manage the day-to-day payments and settlement processes
• Monitor payments related systems and complete technical investigations and root-cause analysis
• Own a second level of support ticketing system and handle any escalations resulting thereof
• Recommend and implement the achievement of process enhancements
• Work closely with Customer Success, Sales, Tech and Payment Programmes teams to enhance our product and implement the latest trends from the payments industries
• Review data using SQL to gain insights on payments performance and trends

WHAT YOU´LL BRING

• 2+ years of professional experience, preferably at a UK FinTech, PSP, PayTech
• You have worked in a Payments, Treasury, FinOps department or similar
• You have solid understanding of credit cards, payments processing and transaction monitoring
• You have experience working with ticketing systems and completing complex investigations and analysis, along with transaction monitoring
• You are detail-oriented and can handle multiple tasks simultaneously in a dynamic and time bound environment
• You have ability to manage multi channel communications from multiple external partners (scheme, processor, manufacturer)
• You have strong reporting and analytical skills, SQL or Python would be an advantage
• You have a strong proficiency in Excel
• You are a fast learner and are keen to work in an international team with a real opportunity to grow and further your career
• You have strong written and verbal communication skills in English

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers