ABOUT US

Since 2020, Pliant has been on a mission to rethink payments and empower companies to grow by providing a smart way to pay that scale with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack.

Pliant is growing quickly. With our expansion into 30+ international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 180+ Plianteers come from 35 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. And we’re looking for more talented and committed people to join us on our journey!

ABOUT THE ROLE

We are seeking a motivated and proactive Customer Success Manager (m/f/d) to support our small to medium customers on the BeNeLux and Nordics market here at Pliant. The ideal candidate will focus on implementation, building strong relationships, identifying upsell opportunities, and collaborating with the Business Development team to drive growth.

This role will be based in Berlin, where we have a hybrid work policy based in our HQ and will be an initial One Year Contract.

WHAT YOU’LL DO

• Serve as the primary point of contact for small and medium customers, ensuring their successful onboarding and ongoing satisfaction.
• Assist in the implementation of customer solutions, providing guidance and support throughout the process.
• Proactively build and maintain strong relationships with customers to foster long-term loyalty and satisfaction.
• Identify and capitalise on opportunities for upselling additional products or services.
• Collaborate with the Business Development team to identify new business opportunities and support the company’s growth initiatives.
• Regularly monitor customer metrics and respond to any signs of dissatisfaction or challenges.
• Act as the customer advocate, ensuring their voice and feedback are considered in product development and service improvements.
• Create and maintain accurate customer records and documentation in CRM systems.
• Conduct regular check-ins and review meetings to ensure customer success and continued alignment.

WHAT YOU’LL BRING

• Customer-focused with a passion for helping clients succeed.
• Strong organisational skills and attention to detail.
• Ability to thrive in a collaborative and fast-paced environment.
• Goal-oriented, with a track record of achieving targets.
• Ability to adapt to changing customer needs and industry trends.
• A proactive mindset, with the ability to take ownership of tasks and drive results
• Experience within the Fintech, finance or travel industry would be an advantage for this position
• Excellent opportunity to build your career in a dynamic environment, with potential for further development and progression.
• Fluent French, Dutch/Flemish and English as essential for this role, adional languages are a pre

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration
• Your choice of preferred OS, Windows or Mac
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers