ABOUT PLIANT

Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.

We serve two primary customer segments:

• Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
• Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions.

Founded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue Visa-powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.

Learn more at www.getpliant.com

ABOUT THE ROLE

We are seeking a motivated and experienced Account Manager (m/f/d) to support our Large customers on the French and Spanish markets here at Pliant. The ideal candidate will focus on owning the complete client relation from implementation, building strong relationships to identifying upsell opportunities, and collaborating with the Business Development team to drive further growth into these strategic markets

This role will be based in Lisbon (Remote). However, if you are open to relocating to our HQ in Berlin, Germany please let us know!

WHAT YOU’LL DO

Client Growth and Relationship Management:
Actively engage with clients to understand their needs, unlocking the full potential for growth opportunities

• Develop and maintain strong, long-term partnerships with key clients, fostering trust and loyalty.
  Serve as the main point of contact for client concerns, ensuring prompt and effective resolution of issues

Strategic Collaboration and Planning:

• Develop Strategic Account Plans and strong client engagement
• Work closely with sales and internal teams to devise strategic marketing plans that support client goals and ensure KPIs are met
• Collaborate to create tailored solutions that align with client objectives and our company’s vision

Account Management and Upselling:

• Maintain comprehensive client records, tracking contract updates, renewals, and key interactions
• Gain an in-depth understanding of our products and services to effectively upsell and cross-sell, maximising client value
• Monitor client satisfaction and proactively address potential challenges
  
  

WHAT YOU’LL BRING

• Excellent interpersonal and communication skills with a talent for relationship building at an enterprise level
• You must solid understanding of the financial technology and travel landscape
• Strategic thinking and problem-solving abilities
• Self starter that is able to hit the ground running
• Proactive mindset with a client-centric approach to challenges
• Proven ability to collaborate with cross-functional teams and drive results
• Excellent organisational and time management skills
• Commercial awareness and the ability to identify business opportunities
• Familiarity with CRM tools and client management practices
• Fluent in English, French, and Spanish any other European language is an advantage

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration
• Your choice of preferred OS, Windows or Mac
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Wellhub Membership
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers